Perhaps the single most important distinction between our company and our competitors lies in the way we follow-through on our promise to deliver excellence.
At Domus, commitment to quality literally permeates all aspects of the company — from the organisation’s very structure to our people and to the team spirit that reigns within— to seamlessly facilitate, safeguard and maximize quality assurance.
Domus is built on a culture that fosters commitment and accountability. Our ISO 9001:2015 certification serves as a testament to our pledge of quality and continuous improvement. With established standards and operating procedures in place, Domus continuously measures, controls and improves on its service delivery.
Health & Safety
Health and safety (H&S) transcends everything we do at Domus
It is our profound belief that educating our workforce is the most effective way to prevent accidents. All of Domus’ employees are required to successfully undergo comprehensive health & safety training. The knowledge they gain from these courses is retained though refresher courses and communication from our head office.
Domus strongly believes in the virtues of cleanliness and professionalism.
Founded on these beliefs, our company was built with the idea that clients should be able to demand and receive professional cleaning services that meet their needs and that are continuously delivered with dignity, integrity and accountability.
Implicit in our pledge of quality is the goal of building healthy, long term business relationships and maintaining excellent employee-employer relations where professionalism and hard work are recognized. As it stands, Domus boasts some of the lowest employee turnover rates and the highest client retention rates in the industry. Equally noteworthy is the fact that we’ve been working with the same suppliers for many decades which has allowed us to evolve our environmental and technological advancements.
Officially recognized as a Canadian Green Sustainability Contractor through CSSA for a number of years, our company has developed a comprehensive green cleaning program that literally permeates everything we do.
Domus addresses the challenge of environmental sustainability from every angle; and while LEED serves as the definitive framework to guide our efforts on this front, we actually go above and beyond what is advocated by the site’s specific green cleaning requirements.
Domus is a customer-centric business by design, particularly attuned to the needs of our customers and equally apt at satisfying them.
We go to great lengths to ensure that what we do is in fact what we say we’ll do. In effect, we are adamantly committed to providing all of our clients with the best all-round customer experience by dedicating the necessary resources, time and energy to ensure each account is managed with the highest level of respect and professionalism.
This is achieved through a unique structure and culture that enable us to drive efficiency and employee commitment across all levels of the company in meeting our objective to deliver the best possible overall service.
Investing in technology has always played a fundamental role in our strategy to drive customer value.
Domus has continuously been at the forefront of technology, a competitive advantage it has gained at an early stage and nurtures to this day through its remarkable and enduring partnerships with key manufacturers, suppliers, and clients. Our company selectively invests in the latest innovations in technology and processes on the grounds of their ability to improve output and quality. While making use of the latest products, equipment and processes we continuously work towards improving our level of quality, productivity and environmental sustainability.
Our ability to provide the best cleaning services ultimately rests with our workforce.
If our employees are to work efficiently and effectively, it is essential that they receive the proper training, a reality that is all too often neglected in this industry. Domus provides training to all of its employees regardless of the duties they are required to perform, as the company believes there is always a “best” way to go about any given task.
Each employee receives task specific, hands-on training based on the work/duties he or she is assigned. Focusing not only on technique and processes but due diligence as well, Domus employees not only learn to clean like professionals but are indoctrinated with a mindset that fosters initiative, commitment, and a safety first approach to the workplace.
Regardless of the task at hand, clients can be sure our employees will have the necessary skills and know-how to do an excellent job in a safe and responsible manner.